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NY ESCO BILL OF RIGHTS

Your Bill of Rights as an Energy Services Company Consumer

Customers can purchase energy from an Energy Services Company (ESCO) or from a traditional utility. If you choose to purchase energy from an ESCO you are entitled to:
  • A clear description of the services offered by the ESCO.
  • Receive energy delivery and 24 hour emergency services from your utility company.
  • Clear procedures for switching energy suppliers, including information about the enrollment process
  • Disclosure, in simple and clear language, of the terms and conditions of the agreement between you and the ESCO including:
    • Price and all variable charges or fees;
    • Length of the agreement;
    • Terms for renewal of the agreement;
    • Cancellation process and any early termination fees, which are limited by law; and
    • Conditions, if any, under which the ESCO guarantees cost savings.
  • Rescind an agreement with an ESCO within three days of receiving the agreement, if you are a residential customer.
  • A description of how pre-payment agreements work, if offered.
  • Notice from the ESCO, no less than thirty days prior to the contract renewal date, of the renewal terms and the  options you have as a customer.
  • A fair and timely complaint resolution process.
  • Provision of any written documents (contracts, marketing materials, and this ESCO Consumer Bill of Rights), in the same language used to enroll you as a customer.
If you are a residential customer you are also entitled to the rights and protections of the Home Energy Fair Practices Act (HEFPA) which requires that all utility customers be treated fairly with regard to application for service, customer billing, and complaint procedures. For more information go to http://www.dps.state.nv.us/resriqht.html. ESCOs that do not assure these consumer rights could lose their eligibility to provide service in New York. Please report any complaints to the Department of Public Service at 1-800-342-3377 (8:30 am – 4:00 pm), by mail at Office of Consumer Services, NYS Department of Public Service, 3 Empire State Plaza, Albany, NY 12223, or online at http://www.dps.state.nv.us. You can find more information about your energy alternatives by visiting: www.askpsc.com.[locations_sidebar]
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These materials are provided by Constellation NewEnergy, Inc., Constellation NewEnergy-Gas Division, LLC, Constellation Energy Power Choice, LLC, Constellation Energy Gas Choice, LLC, or BGE Home Products & Services, LLC (d/b/a BGE Home, Constellation Electric and Constellation Home in Maryland and d/b/a Constellation Home in Pennsylvania and Texas), each a subsidiary of Exelon Corporation. Exelon Corporation also owns Atlantic City Electric (ACE), Baltimore Gas and Electric Company (BGE), ComEd, Delmarva Power, PECO and Pepco energy companies. BGE Home Products & Services, LLC, is not the same company as BGE, the regulated utility. The prices of Constellation are not regulated by any state Public Utility Commission. You do not have to buy Constellation electricity, natural gas or any other products to receive the same quality regulated service from your local utility. Brand names and product names are trademarks or service marks of their respective holders. All rights reserved. Errors and omissions excepted.

Electricity or Gas Supplier License/Order #s: CA 1359, CTA0006, CTA0032; CT 01-06, 06-07-11, 07-03-08; DE 00-162; DC GA2012-12, GA06-2, EA01-5; GA GM-33; IL 02-0489, 03-0320, 16-0205, 11-0394; IA G-0010; ME 2000-989; MD IR-6345, IR-655, IR-311, IR-500, IR-3644, IR-228; MA GS-053, GS-030, CS-015, CS-045; MI U-14066, U-14867, U-13660; NE NG-0043; NH DM 17-024; NJ GSL-0074, GSL-0101, ESL-0016, ESL-0066; OH 02-021G, 09-153G, 00-003E; OR ES4 (12-162); PA A-2016-2542899, A-125095, A-110036, A-2016-2547424; RI 2379(Z1), D-96-6(E); TX 10014; VA G-26, G-34, G-36, G-51, E-11A

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* The $75 gift card amount applies to new customers that successfully enroll in a Constellation electric and natural gas bundle only ($50 gift card for a successful electric enrollment and a $25 gift card for a successful natural gas enrollment)

Only new customer successful enrollments with Constellation qualify. Cards are issued by Virtual Rewards Center. Valid email address required for receipt of gift card. Gift cards will not have cash access. For any questions about your gift card, call our customer care team at 1-888-897-6804.